Support response?

[FlyingShark 0]

Hi,

 

I posted a ticket to the PMDG support earlier today (14:00 GMT), now I know they are busy (and time zones) what with the 300ER having only been out a few days (please don't jump on me, I'm not expecting a response immediately from PMDG) However when I look at the "My Tickets" page the only ticket visible is one that I sent to PMDG last year.  Therefore:

 

1: Did my ticket not get filed into the system for whatever reason (I filled out the form correctly and pressed "Start ticket")

2: Do they not appear in the "My tickets" page until one of the tech's acknowledges my ticket?  

 

It just seems weird that it doesn't appear and I don't have a "your ticket was submitted we'll get back to you soon" email.  Do I not get one until again, a tech looks at and acknowledges my ticket.  Or am I going to have to re-submit another ticket?

 

Thanks

 

Edward Spence

 

[Tabs 2,790]

If you don't see the ticket in your "My Tickets" page then it did not submit correctly. I would resubmit it.

The response time is going to be lengthy after a release - always is, we have hundreds of them in the backlog and it's just three of us doing it. (usually only 1 or 2 at a time) RSR and I are on it right now trying to get through the stuff earlier this morning.

[FlyingShark 0]

Thanks Ryan, I'll resend it later today.  I did think it hadn't submitted but didn't want to resend incase it had submitted as I would have then had two tickets unnecessarily .